Help centre
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Everything you need to know about booking, pricing, our fleet and policies. If you can't find what you're looking for — we're one message away.
All questions
Everything
you need to know.
18 questions across 7 categories. Click any question to expand.
Online through our website, via WhatsApp, or by email at booking@japandriver.com. Our team is available 24/7. No app required.
3 ways to book
We recommend at least 24–48 hours in advance — especially during peak seasons or for special events. For airport transfers, book as soon as your flight is confirmed. Last-minute bookings are handled based on availability.
24–48h recommended
Pickup location, destination, date and time, number of passengers, and any special requirements. For airport transfers — your flight number and arrival time, so we can track delays and adjust accordingly.
An email confirmation with your booking number, pickup details, vehicle type and chauffeur contact. You also receive WhatsApp reminders 24h and 2h before pickup.
Yes. Contact our team directly and we will handle it. Changes are subject to availability. Some modifications may incur an adjusted fare — we'll always be clear about this before confirming.
Fares are based on vehicle type, service, and duration. All fares are fixed and confirmed at the time of booking. No surge pricing. No algorithm. What you see is what you pay.
Fixed fares only
Tolls and parking fees may apply on certain routes — these are always communicated before booking. No hidden charges. No surprise gratuities. The figure on your confirmation is final.
Yes. Corporate account holders receive consolidated monthly invoicing, dedicated account management and priority fleet access. Contact us to open a corporate account.
It depends on your group size and the occasion. Two passengers on a business trip → S580 Long. Family or group of six → Alphard Z-Class or V-Class. Maximum privacy → V-Class Black Suite. Peak luxury → Maybach GLS600. Our team can advise based on your specific journey.
Yes. The Mercedes V-Class Long (6 pax), V-Class Black Suite (6 pax) and Toyota Hiace Grand Cabin (9 pax) handle groups comfortably with luggage. For larger delegations, we can coordinate multiple vehicles.
Cancellations made at least 24 hours before the scheduled pickup receive a full refund. Cancellations inside 24 hours may incur a fee. Full details are outlined in your booking confirmation.
Free up to 24h before
We track every flight in real-time. Your driver adjusts automatically. You don't need to call us, message us, or worry. If a significant delay affects your booking, our team will proactively contact you.
Every Driver Japan chauffeur passes a rigorous background check, driving assessment and customer service training. All chauffeurs are English-proficient. Professional, discreet, and trained to the omotenashi standard of Japanese hospitality.
We will do our best to accommodate preferences — mention it at the time of booking. Availability cannot be guaranteed, but your preference is logged and we'll honour it where possible.
Yes. All of them. Every Driver Japan chauffeur is English-proficient. No translation apps. No misunderstandings. Clear communication from the moment they meet you.
English on every ride
Corporate clients get a dedicated account manager, monthly consolidated invoicing, priority fleet access and multi-booking management. Ideal for companies managing executive travel across Japan. Open a corporate account →
Yes. We regularly handle multi-vehicle, multi-day itineraries for corporate groups and delegations. One point of contact coordinates everything — vehicles, timing, airports, hotels.
All vehicles undergo regular inspection and maintenance. Chauffeurs follow strict safety protocols. Every vehicle is fully licensed and insured. Refreshments and amenities are prepared fresh for each booking.
01 · Booking
How tobook.
Everything about making and managing your reservation.
Online through our website, via WhatsApp, or by email at booking@japandriver.com. Our team is available 24/7. No app required.
3 ways to book
We recommend at least 24–48 hours in advance — especially during peak seasons or for special events. For airport transfers, book as soon as your flight is confirmed. Last-minute bookings are handled based on availability.
24–48h recommended
Pickup location, destination, date and time, number of passengers, and any special requirements. For airport transfers — your flight number and arrival time, so we can track delays and adjust accordingly.
An email confirmation with your booking number, pickup details, vehicle type and chauffeur contact. You also receive WhatsApp reminders 24h and 2h before pickup.
Yes. Contact our team directly and we will handle it. Changes are subject to availability. Some modifications may incur an adjusted fare — we'll always be clear about this before confirming.
02 · Pricing
Transparentfares.
No surprises. The price you see is the price you pay.
Fares are based on vehicle type, service, and duration. All fares are fixed and confirmed at the time of booking. No surge pricing. No algorithm. What you see is what you pay.
Fixed fares only
Tolls and parking fees may apply on certain routes — these are always communicated before booking. No hidden charges. No surprise gratuities. The figure on your confirmation is final.
Yes. Corporate account holders receive consolidated monthly invoicing, dedicated account management and priority fleet access. Contact us to open a corporate account.
03 · Fleet
The rightvehicle.
Six vehicles. Two brands. Help choosing the right one.
It depends on your group size and the occasion. Two passengers on a business trip → S580 Long. Family or group of six → Alphard Z-Class or V-Class. Maximum privacy → V-Class Black Suite. Peak luxury → Maybach GLS600. Our team can advise based on your specific journey.
Yes. The Mercedes V-Class Long (6 pax), V-Class Black Suite (6 pax) and Toyota Hiace Grand Cabin (9 pax) handle groups comfortably with luggage. For larger delegations, we can coordinate multiple vehicles.
04 · Cancellation
Planschange.
Our policy is clear, fair and no-surprise.
Cancellations made at least 24 hours before the scheduled pickup receive a full refund. Cancellations inside 24 hours may incur a fee. Full details are outlined in your booking confirmation.
Free up to 24h before
We track every flight in real-time. Your driver adjusts automatically. You don't need to call us, message us, or worry. If a significant delay affects your booking, our team will proactively contact you.
05 · Chauffeurs
The peoplebehind the wheel.
How we select, train and retain our chauffeurs.
Every Driver Japan chauffeur passes a rigorous background check, driving assessment and customer service training. All chauffeurs are English-proficient. Professional, discreet, and trained to the omotenashi standard of Japanese hospitality.
We will do our best to accommodate preferences — mention it at the time of booking. Availability cannot be guaranteed, but your preference is logged and we'll honour it where possible.
Yes. All of them. Every Driver Japan chauffeur is English-proficient. No translation apps. No misunderstandings. Clear communication from the moment they meet you.
English on every ride
06 · Corporate
Businesstravel.
Accounts, invoicing and managing executive transport.
Corporate clients get a dedicated account manager, monthly consolidated invoicing, priority fleet access and multi-booking management. Ideal for companies managing executive travel across Japan. Open a corporate account →
Yes. We regularly handle multi-vehicle, multi-day itineraries for corporate groups and delegations. One point of contact coordinates everything — vehicles, timing, airports, hotels.
07 · Safety
Your safety.Our standard.
How we maintain vehicles and protect every passenger.
All vehicles undergo regular inspection and maintenance. Chauffeurs follow strict safety protocols. Every vehicle is fully licensed and insured. Refreshments and amenities are prepared fresh for each booking.