Cancellation
& Refund
Policy.
All bookings are pre-paid. Understanding our cancellation terms before you book protects both you and the service. Straightforward. No small print surprises.
At 株式会社 Driver Japan／カブシキカイシャ ドライバージャパン, we are committed to providing premium private transportation services. Due to limited availability and to ensure fairness and efficiency, all bookings are pre-paid and subject to the following terms:
Cancellation Policy
Cancellation fees are calculated as a percentage of your total booking amount, based on how far in advance you cancel relative to your scheduled pickup time.
Rescheduling Policy
Rescheduling depends on how much notice you give. All rescheduling is subject to vehicle availability.
Rescheduling available — subject to availability
Rescheduling is subject to vehicle availability. If a vehicle is available, a rescheduling surcharge of ¥5,000 will apply. If no vehicle is available, the booking will be subject to the cancellation policy.
Treated as a cancellation
Rescheduling requests will be treated as cancellations and will be subject to the applicable cancellation fees.
No-Show Policy
A reservation will be considered a no-show if:
If you are running late, please contact us immediately. Early communication gives us the best chance to accommodate you without penalty.
Waiting Time Policy
A grace period applies at every pickup. After it ends, waiting fees apply in 15-minute increments.
A 45-minute grace period is provided from the confirmed flight arrival time. After this period, a waiting fee of [X] yen per 15-minute increment will apply.
A 15-minute grace period is provided from the scheduled pickup time. After this period, a waiting fee of [X] yen per 15-minute increment will apply.
Waiting fee rates will be confirmed at the time of booking. Contact us for current per-increment charges.
Force Majeure & Service Disruptions
In the event of unforeseen circumstances beyond our control (e.g., severe weather, natural disasters, government restrictions), Japan Driver reserves the right to:
Refund Processing
Eligible refund requests must be submitted in writing. Processing times and non-refundable charges are below.
Administrative charges are non-refundable.
Transaction fees charged by payment processors (e.g., credit card fees) may also be non-refundable.
Acceptance of Policy
By completing your booking, you acknowledge and agree to the terms of this Cancellation & Refund Policy.
If you have any questions about this policy before booking, we encourage you to contact us. We would rather clarify up front than have a dispute after the fact.
We're here to
explain.
Our team reads every message personally. If anything in this policy is unclear, ask us before you book.