Cancellation & Refund Policy

At 株式会社 Driver Japan／カブシキカイシャドライバージャパン, we are committed to providing premium private transportation services.

Due to limited availability and to ensure fairness and efficiency, all bookings are pre-paid and subject to the following terms:

1. Cancellation Policy

Within 24 hours of booking: You may cancel without penalty. However, the administrative charge (e.g., processing fee) is non-refundable, and additional administrative fees may apply.
More than 2 weeks before the scheduled pickup: A 50% cancellation fee of the total booking amount will be applied.
Between 2 weeks and 72 hours before the scheduled pickup: A 75% cancellation fee of the total booking amount will be applied.
Within 72 hours before the scheduled pickup: No refund will be issued.
No-show or failure to be present at the pickup location: No refund will be issued.

2. Rescheduling Policy

Requests made more than 48 hours before the scheduled pickup:

Rescheduling is subject to vehicle availability. If a vehicle is available, a rescheduling surcharge of ¥5,000 will apply. If no vehicle is available, the booking will be subject to the cancellation policy.

Requests made less than 48 hours before the scheduled pickup:

Rescheduling requests will be treated as cancellations and will be subject to the applicable cancellation fees.

3. No-Show Policy

A reservation will be considered a no-show if:

The passenger fails to arrive at the designated pickup location within 15 minutes of the scheduled time without prior notice.
The passenger cannot be reached via the provided phone number.

In the event of a no-show, the full reservation amount will be charged, and no refund will be issued.

4. Waiting Time Policy

Airport Pickups:

A 45-minute grace period is provided from the confirmed flight arrival time. After this period, a waiting fee of [X] yen per 15-minute increment will apply.

Non-Airport Pickups:

A 15-minute grace period is provided from the scheduled pickup time. After this period, a waiting fee of [X] yen per 15-minute increment will apply.

5. Force Majeure & Service Disruptions

In the event of unforeseen circumstances beyond our control (e.g., severe weather, natural disasters, government restrictions), Japan Driver reserves the right to:

Offer a full credit for a future booking, valid for [X] months.
Provide a refund at the company's discretion.

Note: The decision to issue a credit or refund will depend on the specific circumstances of the disruption.

6. Refund Processing

Submission:

All cancellation and refund requests must be submitted in writing via email to Customer Service.

Processing Time:

Approved refunds will be processed within 7–10 business days to the original payment method.

Non-Refundable Charges:

Administrative charges are non-refundable.
Transaction fees charged by payment processors (e.g., credit card fees) may also be non-refundable.

7. Acceptance of Policy

By completing your booking, you acknowledge and agree to the terms of this Cancellation & Refund Policy.

For any inquiries, don't hesitate to get in touch with us at Japan Driver.

Email: booking@japandriver.com
Phone: 03-6417-0672
Fax: 03-6417-0673